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| Solutions > PointInsight > Overview |
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| PointInsight® Issue Management System is an enterprise solution tool for anticipating, Issue Tracking and resolving issues. It allows for quick and easy documentation of issues, along with seamless communication and collaboration. PointInsight Issue Management System brings together stakeholders, along with the requisite corporate policy frameworks and the ability to centrally manage all issues. Pi is a pivotal tool for promoting rapid resolution of issues and problems. |
| PointInsight Issue Management System is an Internet / Intranet Issue Management and Issue Tracking application that overcome barriers through effective communication and collaboration, which traditional tools like spreadsheets and email simply cannot. |
| PointInsight® Issue Management System at a glance |
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Helps in capturing, filing and resolving all the issues pertaining to a project or situation. |
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Provides cross project, cross organization enterprise level information, with fluid documentation and workflow for effective communication and Issue Management. |
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Features customizable issue approval processes, complete Issue Tracking, with automated alerts for approvals, making it uniquely suitable for corporate policy compliance and emerging issues. |
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Can absorb an extensive hierarchy level with advanced security features. |
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Provides powerful online reporting features at an enterprise level. |
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Has scope for unlimited organizations, divisions, users, projects/sub-projects and inter-project impacts. |
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| PointInsight Issue Management System is designed from a real-world perspective that delivers the power to effectively manage issues. Focusing and leveraging the capabilities of the organization instead of just project participants. |
| PointInsight works the way people work and follows how organizations function. It brings focus to the issues that real world issues require. It facilitates collaboration, streamlines processes and provides a unified enterprise platform for identifying, prioritizing, communicating, documenting and resolving issues. |
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Why
Organizations
Need Issue
Management |
| Have silos that inhibit flow of information |
| Issue resolution often requires external visibility and participation |
| Inability to network stakeholders who are more than a degree of separation |
| Lack of pro-active anticipation – results in crisis management |
| Traditional collaborative tools like email/conference calls are limited |
| Geographically dispersed stakeholders and team members |
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